Shipping and Delivery Information

• You will be notified of the delivery costs automatically before you submit your payment details.
• We will dispatch all orders the next day via your selected delivery method and depending on your selection and will normally be delivered in 1-3 days.
• You will receive an email confirming the dispatch of your parcel and containing tracking details if applicable.
• We delivers to destinations inside and outside the UK.
• Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Firebox is not responsible for them.
• Orders are despatched either by Royal Mail (1st Class) or by courier. Our couriers require a signature and operate between 9am and 5pm on weekdays, so please specify an address where someone will be able to sign for your order between these hours.
• We will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.
• If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-4 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.
• Please order with enough time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
• This does not affect your statutory rights as a consumer.