Since we started distributing and selling Cyber Clean we recognized that our customers often come back at us with more or less the same questions concerning the product. Therefore we decided to insert these questions in here with its respective answers:

1. Can I wash Cyber Clean® (CC) or do I have to trash it after one use already?
   CC absorbs particles of dirt etc. and binds them, means that these particles cannot escape anymore. The more dirt CC absorbs the more the mass changes colour (the yellow “Home & Office” from yellow to green/blue and the blue “Car & Boat” from blue to grey/brown). A colour-scale on the packaging gives information about this. Once the mass is full with dirt as shown on the packaging then it must be replaced.


2. Why is CC sometimes feeling different in my hands?
   CC has a constant pH-value of about 7. On your skin you have an acid-mantle because sweat reacts slightly acid. The liquid excreted from the skin consists of water, fatty acid and “urinary” substances (sodium chloride, urea, uric acid, azotic substances). Additionally the fat of the skin is decaying constantly. Such substances and other residues that might be on the hand (skin) may react with CC and therefore the mass may “feel” different sometimes.


3. What happens with the germs that are absorbed by CC?
   Besides dirt CC also absorbs germs and there it acts fungicide and bactericidal. CC is protected from micro-organisms by additives such as preservatives and disinfectants. These products act strongly growth retarding to mildews, yeasts and bacteria and deadens them.


4. Can CC also remove stains?
   No. CC was not developed for such use. CC is to be put on dirty spots (do not rub) and then absorbs the dirt-particles. Stains cannot be removed like this and will need other cleansers.


5. Is CC harmful to the environment?
   No! CC compromises exclusively of substances that are not harmful to the environment. CC is biodegradable!


6. Do I need to follow special instructions when disposing CC?
   As CC is biodegradable you even may dispose it on the compost but of course the regular trash is just fine.


7. CC looks and feels like this famous toy play mass called SLIMY®! May my children also play with CC?
   No! CC may look and feel like SLIMY® still it is not recommended to play with. CC is a cleanser and therefore should only be used by adults (or at least under adult supervision). Also it states on the packaging as all the other cleansers that you have to keep it away from children.


8. Can it be that in case of unmindful use CC leaves stains on furniture, clothes etc.?
   If CC dries up and agglutinates (e.g. on a raw surface) soak it with warm water and then wipe it off. On textiles CC can be cleaned with a washing powder that contains enzymes (e.g. Ariel Essential).


9. Can CC dry out and what to do then?
   Yes! CC consists of a big part of water which can evaporate if the mass is not stored in a container (bag or cup) that is completely closed. The product then will get cracky and cannot be used any longer. A new CC has to be purchased.


10. My CC fell into the water! Is this bad and do I have to buy a new one now?
    No. CC is not practical to absorb liquids. You still may use the product after such an incident. At the beginning it may feel a little bit “slimy”. Just need knead it and it will be fine!