Returns and Replacements
- We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This is generally referred to as a 'cooling off' period. We also give you an extra 7 days, so our 'cooling-off' period is 14-days. This applies to all of our products. We regret that we cannot accept cancellations of contracts for the purchase of food products where the item has been unsealed (this includes Syrups).
- For more information on your rights visit www.consumerdirect.gov.uk
- To cancel your purchase within the fourteen-day cooling-off period, please call (020) 3286-1891 or email us, giving the reason for the return. We will then advise you on our preferred method of return - usually we will arrange for our courier to collect at your cost. You are welcome to send back using your own shipper as long as you have Proof of Delivery. Please package the relevant item(s) securely. If you are dispatching it yourself send it to the address on the Invoice so that we receive it within 14- days after the date that the item was delivered. You must either insure the consignment or use a signed for service (recorded delivery). Please include a note with your contact details and an explanation of why you are returning the goods.
- Once the goods have been received back with us they will be inspected and if in good condition you will be refunded the full purchase price. You will not be refunded the original shipping cost.
- Please note that you are be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
The Returns Procedure:
Return to:
Silly Poodle Ltd Group of Companies,
Unit 20 Paddock Barn Farm,
Godstone Rd,
Caterham,
Surrey,
CR3 6SF.
